Pre-order FAQ

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What is a pre-order product?

A pre-order product is an item available for purchase before its official release date. Pre-ordering allows you to reserve the item in advance and receive it as soon as it's available.

When will the pre-order product be released?

The release date for the pre-ordered product is usually listed in the product description on our website. However, please note that the release date is subject to change. We will do our best to keep you informed of any updates.

Can I cancel or return my pre-order?

Yes, you can cancel your pre-order within 14 days. Please review the pre-order terms and conditions on our website or contact our customer service for information about our cancellation policy.

Will I be paid in advance for my pre-order?

Depending on the product and the payment option you choose, you may be required to pay in advance. Further information is displayed on the product page.

How will I be notified when my pre-order is available?

We'll notify you via email when your pre-order is ready for shipping or pickup. You can also check the status of your order on our website.

Can I change my delivery address after I have placed my pre-order?

We will do our best to accommodate any changes to your delivery address after you have placed your pre-order. Please review the pre-order terms and conditions on our website or contact our customer service team for information on changing your delivery address.

What happens if the pre-order release date is delayed?

Should the release date be delayed, we will do our best to keep you informed and provide you with up-to-date information about the new release date. We thank you for your patience and understanding in such situations.

Is there a limit to the number of pre-orders?

This may depend on the product and availability. Please check the pre-order terms and conditions on our website or contact our customer service for information on pre-order limits.

Will the pre-order price change when the product is released?

The pre-order price is subject to change depending on the product and retailer. We will do our best to communicate any pre-order price changes in advance.

Are there any bonuses or extras for pre-orders?

We may offer bonuses or extras for pre-orders, such as gifts or discounts. Please check the product description on our website or contact our customer service for information about any pre-order bonuses. Thank you for considering pre-ordering with us!