Preguntas frecuentes sobre pedidos anticipados

Question

Response

What is a pre-order product?

A pre-order product is an item available for purchase prior to its official release date. By pre-ordering you can reserve the item in advance and receive it as soon as it becomes available.

When will the pre-order product be released?

The release date for the pre-ordered product is usually given in the product description on our website. However, please note that the release date is subject to change. We will do our best to keep you informed of any updates.

Can I cancel or return my pre-order?

Yes, you can cancel your pre-order within 14 days. Please read the pre-order policy on our website or contact our customer service for information about our cancellation policy.

Will I be pre-paid for my pre-order?

Depending on the product and the payment option you choose, you may need to pay in advance. More information is displayed on the product page.

How will I be notified when my pre-order is available?

We will notify you by email once your pre-order is ready for shipping or pickup. You can also check the status of your order on our website.

Can I change my shipping address after placing my pre-order?

We do our best to accommodate changes to your shipping address after you have placed your pre-order. Please review the pre-order terms on our website or contact our customer service team for information on changing your shipping address.

What happens if the pre-order release date is delayed?

Should the release date be delayed, we will do our best to keep you informed and provide you with updated information about the new release date. We thank you for your patience and understanding in such situations.

Is there a limit to the number of pre-orders?

This may depend on the product and availability. Please check the pre-order conditions on our website or contact our customer service for information on pre-order limits.

Will the pre-order price change when the product is released?

The pre-order price may change depending on the product and retailer. We will do our best to communicate any changes to the pre-order price in advance.

Are there any bonuses or extras for pre-orders?

We may offer bonuses or extras for pre-orders, such as B gifts or discounts. Please check the product description on our website or contact our customer service for information on any pre-order bonuses. Thank you for considering pre-ordering with us!